Hengrong Management System (1) Specialized Group: 7*24-hour Service

1.Quality system assurance capability ≥ 90%
2.Timely order processing rate 100%
3.Qualified rate of transport vehicles 100%
4.Number of man-made quality accidents
5.Number of customer complaints < 2 times/month
6.Matching rate of goods, accounts and cards 
7.Statement accuracy 100%
8.Standard rate of cargo handling safety 100%
9.Local delivery on-time rate ≥ 98%
10.Punctual arrival rate of goods ≥ 98%
11.On-time rate of provision of vehicles ≥ 98%
12.Follow-up feedback timeliness rate ≥ 98%
13.Rate of loss or damage ≤ 0.1%
14.Timeliness rate of receipts and statements delivery ≥ 98%
15.Timeliness rate of emergency handling ≥ 98%
16.Maximum time limit of compensation for loss or damage of goods ≤ 30 days
17.Maximum time limit of customer complaint handling ≤ 72 hours
18.Package qualification rate 100%